Residents in Googong may finally be on track to receiving their packages with greater accuracy after senior Australia Post representatives stepped in to help resolve delivery issues.
Reports of lost parcels, packages delivered to the wrong address and false delivery notifications had been increasing in the community over several months.
Googong Residents Association member Mick Gregory decided to champion the cause for his neighbours and began a Facebook page where complaints and notices of incorrectly delivered mail could be centrally collated.
Mr Gregory said he had noticed an increase in the number of complaints, particularly around the Christmas period and decided to take action.
He lodged several complaints with Australia Post through their various social media and reporting functions and was left unimpressed with their response which he described as “rude and stand-offish”.
The issue culminated for Mr Gregory he said when he received an online delivery notification for a parcel which was not only never delivered but he had been outside his home all day and nobody approached it.
Mr Gregory said he would approach the ombudsman on behalf of residents if the issues were not resolved.
However after an enquiry from the Queanbeyan Age, a spokesman from Australia Post said the company would be meeting with the local area manager next week to discuss solutions.
“We are disappointed by the reported experiences in the area and apologise for any inconveniences caused,” the spokesman said.
“We are actively working with our people and the local Googong community manager to address these issues.”
Communications between Australia Post and Mr Gregory show that a national representative from the High Level Complaints Department had taken responsibility for the issue.
Mr Gregory said he was very pleased to be working towards a positive outcome with Australia Post.
Any residents experiencing difficulties with mail delivery are encouraged to contact Australia Post on 13 76 79 via their website or through social media.